Account Management
GHM Communications know that it take a lot more than just a first class installation to retain a customer. This is one of the reasons why we have introduced a three tiered Account Management support structure.
These tiers cover the following areas:
- We at GHM see it as imperative that we as a business continually improve. The Customer Relationship Executive gives you, the client the opportunity to feedback with regard to the sales process, installation, project management and ongoing support. We encourage you to be as open as possible so that we can make the decisions that will make the difference.
- The Account Manager: Your allocated Account Manager has overall responsibility for your account. They are responsible for taking overall care of your account and their duties involve keeping you the client up to date with the product that you have invested in and how this could help your business. They will also hold regular account review meetings. This can take on the form of looking at future projects as well as any current or ongoing issues.
- The third level is that of the Managing Director, who has overall responsibility to insure that all clients are happy with the levels of service given by the account managers and Customer Relationship Executives.