Inbound Services
My Inbound
My Inbound is a telephony service, available at www.myinbound.com, that provides end user online access to a full range of call routing features and powerful call management information statistics (MIS) for both local geographic & 08/03 non-geographic inbound numbers.
View the interactive demonstration of myinbound.com
The Benefits of Inbound:
- Fast and easy online provisioning for you via the GHM portal
- Provides the end user with the self control to manage translation changes & create routing plans
- A fantastic alternative to Remote Call Forwarding when an end user is moving out of area
- Available on geographic and non geographic number ranges
How does it work?
End users can access the service online at www.myinbound.com. The intuitive user interface is used to create new service plans which feed directly into the Gamma network for activation.
Using www.myinbound.com, users have access to Point my Number which provides a call routing console from which to create/edit and submit inbound call routing plans; and View my Performance which provides access to online call statistics such as how many customer calls are getting through and when the busy times are. Resellers can also manage users via the online Gamma portal which offers immediate provisioning of the inbound product.
Inbound is initially available as Contact Point which offers Time of Day/Day of Week Call Routing and Divert on Busy/No Answer; and Contact Path which provides additional Call Routing determined by Date or CLI of caller, as well as hunt groups across a team of people or geographic locations.
Visit www.myinbound.com to take a look at the product.
You can view screenshots of the inbound call management stats by following on the links:
Who is it aimed at?
Business customers who would benefit from the ability to disperse inbound calls according to defined variables or those looking to create either a local or national area presence.
So, do your customers want:
- Complete control of their Inbound call routing
- Online feedback on their call handling performance
- The ability to generate a national image via an 08/03 number or a local presence with a geographic area number
- Business continuity for incoming calls
- Online monitoring of advertising ROI
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